TERMS AND CONDITIONS

About These Terms

www.giftstalk.com is owned and operated by Giftstalk Sdn Bhd (SSM: 201301009657), a corporate gifts supplier registered with the Ministry of Finance Malaysia. These terms apply when you browse this website, request a quotation or a sample, or place an order with us. By doing any of these, you accept the terms set out below.

Using This Website

This website is our online catalogue. Product descriptions, photographs, prices and stock information are given for your guidance, and we may update, change or withdraw any part of the website without notice. We do our best to keep it accurate and available, but we cannot guarantee that it is free of errors or always online.

This website links to other websites, including www.myusbgift.com and our social media pages. We are not responsible for the content of sites we do not operate.

Quotations and Orders

Prices on product pages are tiered by quantity; logo printing and delivery are charged separately. Orders are placed through our sales team rather than through a checkout on this website. An order is confirmed when your sales consultant confirms it in writing against a quotation you have agreed, and the prices, quantities and lead time on that quotation are the ones that apply to your order.

We may decline an order, for example where the artwork cannot be printed or the stock cannot be confirmed.

Ready Stock and Custom-Made Orders

Many items on this website are ready stock; some ready-stock quantities are limited and may need time to restock. Your sales consultant will confirm availability before you order.

We also take custom-made orders. Once the artwork is agreed, a physical printed sample usually takes about 2–3 weeks to reach you by air. After you approve the sample, the finished goods are normally delivered to your doorstep within 1–2 months, depending on the product. Your sales consultant will advise on the best option for your schedule.

Artwork and Approval

Once your order is confirmed, we ask for your logo or artwork, preferably in Adobe Illustrator (AI) format, and send you a mock-up to approve. Please check the spelling, colours, size and position carefully: production follows the mock-up you approve. Printed colours can differ slightly from what you see on screen.

When you send us a logo or artwork, you confirm that you hold the rights to use it and that printing it will not infringe anyone else's trade mark, copyright or other rights. You agree to indemnify us against any claim, loss or cost arising from artwork you supply. We may decline to print artwork where the right to use it is unclear.

Payment

Payment is made against the quotation or cash sale issued by your sales consultant. Production starts once the artwork is confirmed and the deposit stated on your quotation is received. Full payment, including any delivery charge, is required before delivery. The payment methods we accept are set out on our Payment page.

Lead Time and Delivery

For printed ready-stock orders, production normally takes 5–14 working days from artwork confirmation and receipt of the deposit, excluding Saturdays, Sundays and public holidays. Unprinted items are usually ready for collection or dispatch on the next working day. Lead times are our best estimate based on the artwork, the printing method and the stock position at the time.

For delivery charges, coverage areas, self collection and overseas shipping, please see our Shipping page.

Changes and Cancellation

After the artwork is confirmed, you may still change the mock-up up to the point where printing begins. Tell your sales consultant as early as you can, because once a job is on the machine it cannot be pulled back. A deposit already paid is not refunded on cancellation, but it is carried forward as credit against your next order with us.

Returns

Items that have been printed with your logo cannot be returned. Unprinted ready stock may be returned under certain conditions, depending on how long ago the order was placed, and an administrative fee applies. Please speak to your sales consultant before sending anything back, so the return can be recorded against your order.

Damage or Shortage

Please check your goods when they arrive and tell us within 7 days of receipt if anything is damaged, wrong or short. We will replace the affected pieces. Where we do not have enough stock to replace them, we refund the difference. A full refund can also be arranged depending on the case, so please contact your sales consultant as soon as you notice a problem.

Intellectual Property

The product photographs, descriptions, catalogue files and layout of this website belong to Giftstalk Sdn Bhd. You may view, download and print them for your own reference when choosing gifts. Please ask us before using them for any other purpose. Third-party trade marks and brand names shown on this website belong to their respective owners.

Personal Information

How we collect, use and protect your personal data is set out in our Privacy Policy.

Changes to These Terms

We may update these terms as our business or the law changes. The version published on this page is the one in force.

Governing Law

These terms are governed by the laws of Malaysia, and the Malaysian courts have jurisdiction over any dispute arising from them.

Contact Us

Questions on any of the above can go to your sales consultant, to [email protected], or through our contact page.