FAQ
Q: What types of corporate gifts do you supply?
Drinkware and thermos flasks, tote and non-woven bags, backpacks and travel bags, corporate apparel and caps, notebooks, diaries and pens, lanyards and name card holders, power banks and USB drives, umbrellas, towels, trophies and plaques, and ready-bundled gift sets — all customisable with your logo. Browse the full range on our product pages, which are updated more often than the printed catalogue.
Q: Is there a minimum order quantity?
Most items are priced in quantity tiers, and the tiers are shown on each product page — the unit price comes down as the quantity goes up. The printing method matters too, because artwork setup for embroidery or full sublimation behaves differently from a single-colour print. Tell our sales team the item and the quantity you have in mind and they will confirm what is workable before you commit.
Q: How do I know the price of an item?
Prices are shown on each product page, tiered by quantity. Printing and delivery are charged separately. For quantities beyond the listed tiers, or for a full quotation, please contact us.
Q: How do I know if an item is available?
Every product on this website is available to order. Many are ready stock, and we also take custom-made orders, which take longer to produce. Before you place an order, our sales team will confirm the current availability, colours and lead time for the items you want.
Q: Can you make a product to our own design?
Yes. Alongside ready stock, we take custom-made orders built to your requirements. Once the artwork is agreed, a physical printed sample usually takes about 2–3 weeks to reach you by air.
After you approve the sample, the finished goods are normally delivered to your doorstep within 1–2 months, depending on the product. Your sales consultant will advise on the options and timing that suit your schedule.
Q: Can you handle large-volume orders?
Yes. Regular customised orders are printed and produced locally in Malaysia. For high-volume orders we work with our own manufacturing partners, with the price and quality guaranteed. Tell your sales consultant the quantity and the date you need it by, and they will recommend the best route.
Q: How do I search for a product?
Type a product name or a product code into the search box at the top of the page, then click Search. Use the category dropdown beside it to narrow the search to one section of the catalogue, or leave it on all to search everything.
Q: Do you have a catalogue I can download?
Yes. Two editions are available on the CATALOGUE page — the current MFG edition covering the custom-made and manufactured range, and the previous A4 edition. Prices and lead times are not printed in the catalogues, so please contact our sales team for a quotation. The website carries the full range and is updated more often than the printed edition.
Q: What printing methods do you offer?
Silkscreen printing, pad printing, embroidery, laser engraving, wood engraving, crystal inner laser, embossing and debossing, hot stamping, heat transfer printing, epoxy dome, UV printing and UV DTF stickers. UV printing, laser engraving and UV DTF we run in-house — those jobs move on our own schedule and we can sort out a problem the same day rather than waiting on a third party. Which method suits your item depends on its material and shape — laser engraving for metal and wood, embroidery for apparel and caps, pad printing for curved surfaces such as pens and bottles, and UV printing for full-colour artwork. Tell our sales team the product and the logo and they will recommend the method. See SERVICES for how each method works.
Q: How should I submit my logo for printing?
Once your order is confirmed, our team will ask you for your logo or message. We recommend Adobe Illustrator (AI) format. Other file formats can cause delays, and if your logo has to be redrawn an additional charge may apply — you will receive the redrawn file for your own use.
Q: What if I don't have my logo in Adobe Illustrator format?
Send us whatever you have — a JPG, PNG or PDF is a common starting point. Our team will tell you whether the file can be used as it is or has to be redrawn as vector artwork, and a redraw may carry an additional charge. You keep the redrawn file for your own use afterwards. Send the artwork early, because production only starts once the artwork is confirmed.
Q: Will I see a mock-up before you print?
Yes. Once your order is confirmed, we send you a mock-up of your logo on the product to approve, and printing only starts after you confirm it. Please check the spelling, colours, size and position carefully. You can still ask for changes up to the point printing begins. Printed colours can differ slightly from what you see on screen.
Q: How do I request a sample?
A picture only tells you so much, so we are happy to send samples to help you decide. On any product page, click Get Quotation and include the product code, or contact us directly with the product code and your delivery details. For two or more samples, send us the full list and our admin will follow up. We welcome requests from both companies and individual buyers, and we ship samples to customers outside Malaysia as well.
Q: Are samples free of charge?
It depends on the item and how many you need. Send us the product code and your delivery details and our sales team will confirm the cost, if any, before anything is sent, so there are no surprises.
Q: When will my order be ready?
Once your artwork is confirmed and the deposit is received, printing normally takes 5 to 14 working days, excluding Saturdays, Sundays and public holidays. Items ordered without printing are ready for collection from our office or dispatched on the next working day. We keep you updated by phone or email along the way.
Q: What if I need it sooner than that?
Do not worry — tell us as early as you can and we will do our best for you. Contact your sales consultant straight away with your deadline, the quantity and the printing you need. Ready stock and a simple one-colour print give us the most room to move, so raise the deadline at the start rather than after the order is placed.
Q: How much is the delivery charge?
Deliveries within the Klang Valley are free above a set order value and charged per trip below it, and we also arrange Lalamove or Grab for urgent jobs. Orders to other states and overseas are quoted separately. Please see SHIPPING for the current rates and conditions.
Q: Where is Giftstalk located, and do you deliver nationwide?
Our office, printing facility and warehouse are in Selangor, Malaysia, and we deliver throughout the country. Klang Valley deliveries go on our own company transport. Orders to other states, including Sabah and Sarawak, go by courier — please contact us for the latest rates to your address.
Q: Can I visit your showroom?
Yes, by appointment. Our showroom is at our office in Seri Kembangan, Selangor. Please contact your sales consultant to book a time, so we can be ready to welcome you.
Q: Do you ship outside Malaysia?
Yes. International orders go by DHL, FedEx or SF Express, and we will quote the shipping rate for your destination. Import taxes, duties and customs fees are charged when the parcel arrives in the destination country and are the recipient's responsibility. For larger overseas orders we also accept telegraphic transfer. Your sales consultant will go through the shipping and customs arrangements with you and follow the delivery until it is completed.
Q: Do you deliver to Singapore?
Yes, we work with many customers in Singapore, and the delivery can be arranged in the way that suits you. We can deliver to your door in Singapore, deliver up to customs for you to clear and settle the duties and taxes, hand the goods over to a logistics provider you appoint, or deliver to your appointed warehouse or company address in Johor.
If your team is coming to Kuala Lumpur for an exhibition or event, we can also deliver the gifts straight to the event venue. Your sales consultant will recommend the best option and quote the delivery.
Q: What payment methods do you accept?
Local inter-bank transfer, Visa and MasterCard, Touch 'n Go eWallet and DuitNow QR, all payable to Giftstalk Sdn Bhd. There is no additional charge for paying by credit card. For overseas orders we also accept telegraphic transfer. Your sales consultant will share the account details or QR code once your quotation is issued. See PAYMENT for details.
Q: What are your payment terms?
Payment is made against the quotation or cash sale issued by your sales consultant, and full payment including any shipping charge is required before delivery. Production starts once the artwork is confirmed and the deposit is received. If you are ordering at scale or buying on behalf of a government agency, please raise it with your sales consultant and we will work through the terms with you.
Q: Can I change or cancel my order?
You can still change the mock-up up to the point printing begins, so tell your sales consultant as early as you can. If you cancel an order, the deposit already paid is not refunded, but it is carried forward as credit against your next order with us.
Q: Can I return or exchange items?
Items printed with your logo cannot be returned. Unprinted ready stock may be returned under certain conditions, depending on how long ago the order was placed, and an administrative fee applies. Please speak to your sales consultant before sending anything back.
Q: What if my goods arrive damaged or short?
Please check your goods when they arrive and tell your sales consultant straight away, within 7 days of receipt. We will replace the affected pieces, or refund the difference if we do not have enough stock to replace them. A full refund can also be arranged depending on the case, so contact your sales consultant as soon as you notice a problem.
Q: Can you put together a gift set with custom packaging?
Yes. We bundle gift sets for Raya, Chinese New Year, Merdeka, Women's Day, staff onboarding, travel and sport, supplied in a gift box that can be printed with your logo. We also supply packaging on its own — rigid, kraft, window and magnetic-lid boxes, pen cases, foam inserts and gift baskets.
Q: What is the difference between a corporate gift and a door gift?
A corporate gift is given to a specific person — a client, a partner, a long-serving employee — and is usually chosen for that relationship. A door gift is given to everyone attending an event, such as an annual dinner, a roadshow or a product launch, so it is chosen to work for a whole room at once. Both carry your logo; the difference is who receives it and in what quantity.
Q: Who is Giftstalk?
Giftstalk Sdn Bhd is a Malaysian corporate gifts and premium merchandise supplier based in Seri Kembangan, Selangor. We handle sourcing, logo printing, packaging and delivery as one team, so the same people look after your order from quotation to delivery, for ready-stock items and custom-made orders alike.
Q: How long has Giftstalk been in business?
Giftstalk started in 2011 as a home-based operation and was incorporated as Giftstalk Sdn Bhd in 2013. We have exhibited at the Malaysia Gift Fair for more than ten consecutive years and have been recognised with Gold Awards. Our regular clients include Petronas, Gas Malaysia, Malaysia Airlines, KWSP (EPF), Gamuda, Allianz, Daikin and 99 Speedmart.
Q: Is Giftstalk registered to supply government agencies?
Yes. Giftstalk Sdn Bhd is registered with SSM under company number 201301009657 and is also registered with the Ministry of Finance (MOF). We supply corporates, government agencies and NGOs across Malaysia.
Q: Do you supply resellers or agencies?
Yes. Agencies, resellers and trading companies buy through our wholesale storefront, MyUSBGift. Register with your company details and SSM document, and once your account is approved, agent pricing is shown when you sign in.
Q: What are premium and corporate gifts?
They are everyday items — pens, drinkware, bags, apparel, desk accessories — printed or embroidered with a company's logo, name or message. Companies use them as door gifts at annual dinners, giveaways at trade shows and conferences, client appreciation gifts and staff welcome packs, so the brand stays in front of the recipient long after the event.
